The company has not admitted any responsibility, but has agreed not to promote a level of internet speed that it is aware of or that it should reasonably know that it cannot consistently provide during peak hours. The agreement also requires the company to ensure that customers receive devices that can provide promoted speeds. Eligible customers receive $90 in a one-time credit on their invoices. Customers who have been exposed to outdated modems and have paid for higher internet speeds are entitled to a credit of $180 USD. Spectrum is required to issue credits to all eligible consumers within 60 days. The deal includes more than 170,000 California consumers who have not received the internet speeds they paid for. I left Spectrum last year because of increases in my bill, I had cable, internet and phone services with them, and I was told that I had no right to get anything out of the complaint, because I am no longer a customer, you can refer me to someone I talk to, because I was scammed like their current customers, so I should be entitled to a refund. Most of the money – the largest ever insured by the prosecutor in such a dispute – will be returned to customers within 60 days through automatic credits on their monthly cable/internet bills from Spectrum, the parent company of Time Warner Cable, after a merger in May 2016. LOS ANGELES, CA —— Time Warner Cable will provide loans to customers worth nearly $US 17 million to settle a consumer protection lawsuit stemming from allegations that the company used deceptive advertising practices to trick customers into paying for broadband Internet services it was unable to provide, Los Angeles District Attorney Jackie Lacey said Thursday. The money is refunded to Spectrum customers within 60 days as a one-time credit on their monthly internet bills. According to the prosecutor, eligible subscribers will receive a one-time credit of about $90 on their bills. Most of the money is returned through automatic credits on monthly cable/internet bills from Spectrum customers, which became Time Warner Cable`s main business after a merger in 2016.
LOS ANGELES (CBSLA) – If you`re one of tens of thousands of Time Warner customers in California who have had to deal with slow internet speeds, you may be entitled to get credit on your next bill. I`ve been going around the spectrum for six months. I am charged for and internet speed up to 200 mbps and most nights I only get about 10-20 mbps. Technicians have already come to the house several times, and they all say that this is their end and that they are working on it. Once, I received a $10 credit on my bill. You seemed to have a monopoly where I live, because I can`t find another provider to use my address. Some customers who have both issued outdated modems and paid for higher internet speeds can get about $180 in credit, according to the prosecutor`s office. Internet customers who were unable to get the service they paid for receive a one-time credit within 60 days, authorities said. Customers who received outdated modems will receive a credit of 90 $US, while those who received the Modem and also paid for higher internet speeds will receive a credit of 180 $US, the statement said. Affected customers automatically see within 60 days either a $90 or $180 credit on their Spectrum bill, the DA office said. Customers who received outdated modems from Time Warner get the credit of 90 $US, while those who got outdated modems and paid for higher internet speed get a credit of US$180. .